Conflict Management

Course Aim
This course will explore the dynamics of conflict and will equip the participant with the knowledge and skills to identify different conflict styles. It will also equip the participant with the key skills for managing conflict and the ability to review constructive strategies for managing and resolving conflict. 


 

Who should apply?
This course is aimed at anyone who is dealing with the public who may be subject to situations involving conflict.
Course Content

Introduction
Characteristics of Conflict
Legislation
Styles of Conflict Management
Body Language
Conflict Triggers & Responses
Perception & Understanding
Effective Communications
Effective Strategies
Recording Conflict
Reporting Conflict
Course Summary
Onsite Training
We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
Timetable
For upcoming dates just call the office!

Tel: +353 1 849 4500
Got a Question?
Other courses you may be interested in:
Management of Violence & Aggression
Customer Care
Basic Guarding Skills
Door Security Procedures

Onsite Training
We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
Need more information?
Call the office and we will give you the best advice.

Tel: +353 1 849 4500
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