Leinster Institute of Professional Development
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      • Early Childhood Care & Education Major Award QQI Level 6
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      • Healthcare Support Major Award QQI Level 5
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      • Anatomy & Physiology QQI Level 5
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      • Care Skills QQI Level 5
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      • Communications QQI Level 5
      • Human Growth & Development QQI Level 5
      • Infection Prevention & Control QQI Level 5
      • Intellectual Disability Studies QQI Level 5
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      • Palliative Care QQI Level 5
      • Safety & Health at Work QQI Level 5
      • Work Experience QQI Level 5
      • Basic First Aid
      • Bereavement Counselling Skills for Staff
      • Challenging Behaviour & Dementia Care Management
      • Developing Skills in Improving an Enhancing the Quality of Life for Older People
      • Developing Meaningful Activity Programmes
      • Developing Audit Tools
      • Diabetes Management
      • Documentation & Record Keeping Management
      • Improving Mealtime Experience
      • Incontinence Management
      • Infection Control Management
      • Manual Handling Course
      • Management of Violence & Aggression
      • Safe Administration of Medication for Care Staff
      • Introduction to HIQA and the 32 Standards for Designated Centres
      • Introduction to Health Legislation & Statutory Requirements for Designated Centres
      • Implementing the Safety Statement
      • Patient Handling
      • Person-Centred Care Planning in the Community
      • Person-Centred Care Planning in Residential Care
      • Preparation for Inspections & Audits: Documentation, Clinical & Medication Audits
      • Protecting Older People from Elder Abuse: IrishHuman Rights & Quality Commission Act 2014
      • Record Management
      • Towards a Restraint Free Environment in Nursing Homes
      • Undertaking Risk Assessments
      • Undertaking Clinical Audits
      • What is OT? Developing Meaningful Activity Programmes
    • Security Training >
      • Basic Guarding Skills QQI Level 4
      • Door Security Procedures QQI Level 4
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      • Train the Trainer QQI Level 6
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      • Safeguarding Vulnerable Children
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      • Risk Management: Understanding Risk Assessments, Risk Registers & the MATA Approach
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Communication Skills


  • Course Aim
    This course aims to provide the participant with the knowledge and skills to become an effective communicator and to develop your listening and questioning skills. It will demonstrate the importance and use of assertive behaviour and to understand how to deal with different personality types. Overall, it will show you how to feel more confident and relaxed dealing with different people and situations.

    This course also deals with the understanding and capabilities required by individuals to work successfully with others by developing essential communication skills that form the most robust foundations for high performance personal effectiveness.


     Who should apply?
    This course is designed for anyone who would like to improve how they communicate with others. This includes both corporate (Managers, Sales Professionals, Customer Care Representatives) and private individuals.

  • Course Content

  • Rules of communication
  • Barriers to effective communication
  • How to ask questions to get the right answers
  • Assertive and aggressive behaviour
  • How to put your message across clearly and the tone and language to use
  • Building improved work relationships with your new skills
  • Strategies to Increase your confidence and self-esteem and overcome nerves or shyness
  • How to deal with criticism and difficult situations
  • How to give constructive feedback


  • Onsite Training
    We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.

    Timetable
    For upcoming dates just call the office!

    Tel: +353 1 849 4500


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    Other courses you may be interested in:
    Personal Empowerment
    Personal Effectiveness
    Persuasion & Influencing Skills
    Positive Thinking in Times of Change
    Personal Leadership Motivational Skills
    Onsite Training
    We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
    Need more information?
    Call the office and we will give you the best advice.

    Tel: +353 1 849 4500
    GET A QUOTE NOW

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    The Leinster Institute of Professional Development
    1ST FLOOR, 24 STRAND STreet, SKERRIES, COUNTY DUBLIN. REGISTERED COMPANY 469652   BLOG


    telephone

    +353 1 849 4500

    EMail

    info@lipd.ie
    • Home
      • About >
        • Our Team
        • Accreditation
        • Learner Information
        • Privacy Policy
        • Careers
      • Contact Us
    • Courses
      • Childcare Training >
        • Early Childhood Care & Education Major Award QQI Level 6
        • Work Practice QQI Level 6
        • Child Development QQI Level 6
        • Early Childhood Curriculum QQI Level 6
        • Childhood Social, Legal & Health Studies QQI Level 6
        • Team Leadership QQI Level 6
        • Child Psychology QQI Level 6
        • Early Learning Environment QQI Level 6
        • Equality & Diversity in Early Childhood Care QQI Level 6
        • Supervision in Early Childhood Care & Education QQI Level 6
        • Paediatric First Aid
        • Child Protection: Understanding the Children First Bill 2014
        • Understanding HIQA & Statutory Guidelines: Children & Young People
        • Understanding the Rights of the Child: Child & Family Relations Bill
      • Healthcare Training >
        • Healthcare Support Major Award QQI Level 5
        • Nursing Studies Major Award QQI Level 5
        • Anatomy & Physiology QQI Level 5
        • Care of the Older Person QQI Level 5
        • Care Provision & Practice QQI Level 5
        • Care Skills QQI Level 5
        • Care Support QQI Level 5
        • Communications QQI Level 5
        • Human Growth & Development QQI Level 5
        • Infection Prevention & Control QQI Level 5
        • Intellectual Disability Studies QQI Level 5
        • Nursing Theory & Practice
        • Palliative Care QQI Level 5
        • Safety & Health at Work QQI Level 5
        • Work Experience QQI Level 5
        • Basic First Aid
        • Bereavement Counselling Skills for Staff
        • Challenging Behaviour & Dementia Care Management
        • Developing Skills in Improving an Enhancing the Quality of Life for Older People
        • Developing Meaningful Activity Programmes
        • Developing Audit Tools
        • Diabetes Management
        • Documentation & Record Keeping Management
        • Improving Mealtime Experience
        • Incontinence Management
        • Infection Control Management
        • Manual Handling Course
        • Management of Violence & Aggression
        • Safe Administration of Medication for Care Staff
        • Introduction to HIQA and the 32 Standards for Designated Centres
        • Introduction to Health Legislation & Statutory Requirements for Designated Centres
        • Implementing the Safety Statement
        • Patient Handling
        • Person-Centred Care Planning in the Community
        • Person-Centred Care Planning in Residential Care
        • Preparation for Inspections & Audits: Documentation, Clinical & Medication Audits
        • Protecting Older People from Elder Abuse: IrishHuman Rights & Quality Commission Act 2014
        • Record Management
        • Towards a Restraint Free Environment in Nursing Homes
        • Undertaking Risk Assessments
        • Undertaking Clinical Audits
        • What is OT? Developing Meaningful Activity Programmes
      • Security Training >
        • Basic Guarding Skills QQI Level 4
        • Door Security Procedures QQI Level 4
      • Trainer/Instructor Training >
        • Train the Trainer QQI Level 6
        • Train the Trainer 2 Day Course
        • Effective Presentation Skills
        • Patient Handling Instructors Course
        • Manual Handling Instructors Course
        • Abrasive Wheels Instructors Course
      • E-Learning >
        • Basic First Aid
        • Customer Care
        • Dignity & Respect in the Workplace
        • DSE Awareness
        • Fire Safety Awareness
        • HACCP level 1
        • HACCP Level 2
        • Health & Safety for Employees
        • Health & Safety for Managers/Employers
        • Infection Prevention & Control
        • Manual Handling (Theory)
        • Paediatric First Aid
        • Safeguarding Vulnerable Adults
        • Safeguarding Vulnerable Children
        • Slips, Trips & Falls
        • SPSV Taxi Training
        • Time Management
        • Understanding Alzheimer's & Dementia
      • Business & Personal Development >
        • Assertiveness
        • Business Writing Skills
        • Career Preparation: CV, Interview & Personal Effectiveness
        • Communication Skills
        • Dignity in the Workplace
        • Effective Presentation Skills
        • Facilitation Skills
        • GDPR Training
        • Interview Skills for Interviewees
        • Interview Skills for Interviewers
        • Managing Diversity
        • Managing Stress at Work
        • People Management
        • Performance Management
        • Personal Effectiveness
        • Personal Leadership Motivational Skills
        • Persuasion & Influencing Skills
        • Project Management Skills
        • Public Speaking & Presentation Skills
        • Report Writing
        • Strategic Negotiation Skills
      • Health and Safety Training >
        • Basic First Aid
        • Basic Life Support
        • Cardiac First Responder
        • Certificate in Managing Safety
        • Confined Spaces
        • DSE Awareness
        • Fire Safety Awareness
        • Fire Safety for Managers
        • Fire Warden
        • HACCP Level 1
        • HACCP Level 2
        • Health & Safety for Employees
        • Health & Safety for Managers/Employers
        • Introduction to Safety
        • Manual Handling Course
        • Manual Handling Instructors Course
        • Patient Handling Instructors Course
        • Risk Assessment
        • Risk Management: Understanding Risk Assessments, Risk Registers & the MATA Approach
        • Report Writing
        • Safety Reps course
        • Safety Statements & Safety, Health & Welfare at Work Legislation
        • Slips, Trips & Falls
        • VDU Assessors
    • COMPLIANCE
      • Workplace Compliance
      • Fire Compliance
      • HIQA Compliance
    • Students
      • Login
      • Forum
      • Webinars
      • Podcasts
      • Make a Payment