Communication Skills

  • Course Aim
    This course aims to provide the participant with the knowledge and skills to become an effective communicator and to develop your listening and questioning skills. It will demonstrate the importance and use of assertive behaviour and to understand how to deal with different personality types. Overall, it will show you how to feel more confident and relaxed dealing with different people and situations.

    This course also deals with the understanding and capabilities required by individuals to work successfully with others by developing essential communication skills that form the most robust foundations for high performance personal effectiveness.


     Who should apply?
    This course is designed for anyone who would like to improve how they communicate with others. This includes both corporate (Managers, Sales Professionals, Customer Care Representatives) and private individuals.
  • Course Content

  • Rules of communication
  • Barriers to effective communication
  • How to ask questions to get the right answers
  • Assertive and aggressive behaviour
  • How to put your message across clearly and the tone and language to use
  • Building improved work relationships with your new skills
  • Strategies to Increase your confidence and self-esteem and overcome nerves or shyness
  • How to deal with criticism and difficult situations
  • How to give constructive feedback

    		•
    Onsite Training
    We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
    Timetable
    For upcoming dates just call the office!

    Tel: +353 1 849 4500
    Got a Question?
    Other courses you may be interested in:
    Personal Empowerment
    Personal Effectiveness
    Persuasion & Influencing Skills
    Positive Thinking in Times of Change
    Personal Leadership Motivational Skills
    Onsite Training
    We can come to you - wherever you are with workshops and training sessions tailored to your specific needs.
    Need more information?
    Call the office and we will give you the best advice.

    Tel: +353 1 849 4500
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